boxesPrivacy Policy

This page describes what we collect when you use boxes and how we keep that data protected. We operate our platform under jurisdiction-restricted access; our services are available only where local law permits. When you open an account on boxes, deposit funds, place wagers, or withdraw winnings, we collect and process personal information to verify your identity, process payments, settle disputes, and comply with applicable regulations.

Our commitment is to handle your data transparently and securely. We do not sell your information to third parties. We encrypt all account activity—deposits, wagers, settlements, and withdrawals—and store your data on servers protected by industry-standard security protocols. This policy explains what we collect, how we use it, who has access to it, and what rights you have over your information.

What we collect on boxes

We collect personal information in several categories. When you register an account on boxes, we ask for your full name, date of birth, email address, phone number, and residential address. We verify this information against government-issued identification (KTP, passport, or driver's license) before you can withdraw funds. We also collect your payment method details—your DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account information—to process deposits and withdrawals.

During account use, we log all transactions: the date, time, amount, game or market type, and outcome of each wager. We record your login history, device type, IP address, and browser information to detect unauthorized access and prevent fraud. If you contact our support team via email or in-app chat, we retain those messages and any attachments you send. We also collect cookies and similar tracking data to remember your preferences and improve platform performance.

Data retention: We keep your account data for as long as your account is active. After closure, we retain transaction records for seven years to comply with anti-money-laundering regulations.

How we use your data

We use your personal information to verify your identity, process your deposits and withdrawals, and settle your wagers. Your email and phone number allow us to send account notifications, withdrawal confirmations, and security alerts. We analyze your account activity to detect suspicious patterns—unusual login locations, rapid deposit-and-withdrawal cycles, or wagers inconsistent with your account history—to protect against fraud and money laundering.

We share your information with third-party payment processors (the banks and e-wallet providers that handle mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment transfers) only to the extent necessary to complete your transaction. These processors operate under their own privacy policies and are bound by data-protection agreements with us. We may also disclose your data to law enforcement or regulatory authorities if required by court order or applicable law in your jurisdiction.

Your rights and contact

You have the right to request a copy of the personal data we hold about you, to correct inaccurate information, and to request deletion of your account and associated data (subject to legal retention obligations). To exercise these rights, contact our support team at the email address listed in your account settings. We will respond to data-access requests within ten business days.

If you believe we have mishandled your data or violated this policy, you may lodge a complaint with the data-protection authority in your jurisdiction. We undertake to investigate all complaints and respond within thirty days. Our servers may sit outside your jurisdiction; by using boxes, you consent to the transfer and processing of your data in accordance with this policy and applicable law.

Security and cookies on boxes

We protect your account with two-factor authentication (2FA), which sends a code to your registered phone number or email before any withdrawal is processed. Your password is encrypted and never stored in plain text. All communication between your device and our servers uses SSL encryption, a standard security protocol that prevents interception of your data in transit.

We use cookies to remember your login session, store your language preference, and track which games or markets you view most often. These cookies help us personalize your experience and improve our platform. You can disable cookies in your browser settings, but doing so may limit your ability to use certain features on boxes. We do not use cookies to track your activity outside our platform.

Policy updates: We may update this privacy policy from time to time. We will notify you of material changes via email or by posting a notice on boxes. Your continued use of the platform after such notice constitutes your acceptance of the updated policy.

Our boxes platform operates across supported regions including Jakarta, Surabaya, Bandung, Medan, and Semarang. Regardless of your location, we apply the same data-protection standards and encryption protocols to all account holders. If you have questions about how we handle your data, or if you wish to exercise your rights under this policy, contact our support team. We are committed to keeping your information secure and your account protected.